FAQ
JAYD Swimwear faqs
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All JAYD swimwear styles are Chlorine Resistant! Our swimwear is made with 100% Polyester Fabric. The greatest news is that even our lining is 100% polyester meaning that your suit will tackle the chlorine better than any other brand.
Always remember to thoroughly rinse the chlorine out of your suit after being in the pool, especially if you're storing your suit away for any period of time.
To keep your swimmers looking fab, just give them a quick rinse in cold water—no soap, no fuss—and hang them out to dry. Whatever you do, please DON’T iron, dry clean, bleach, or toss your togs in the dryer (seriously, they won’t appreciate it)!
Heads up: Pilling can happen to any swimwear, so steer clear of rough surfaces like pool edges and concrete. If your suit does start to pill, no worries—we can’t offer replacements, but a quick touch-up with an electric lint shaver will have them looking good as new!
The Bikini tops made in our SoftDream fabric have padding included in the tops.
All other bikini tops have an insert for you to add your own padding if you would like to have padding.
We recommend thoroughly hand rinsing and air drying your swimwear after every use. Please avoid using washing machines or dryers as these may cause damage to your JAYDs.
It's super important to rinse as much chlorine out of your swimwear as possible after being in the pool, especially if you're storing your swimwear away for any period of time.
We’ve got your back—literally! Our one-pieces are lined with premium black fabric to ensure full coverage, even when you’re rocking those lighter shades. So, no worries—our black lining keeps everything under wraps, no peep shows here
Our lighter swimsuit shades may appear darker when wet due to the nature of our specialised liner. This liner is designed to offer maximum coverage and prevent transparency, so you can swim with total confidence. No need to worry about see-through moments – just focus on your performance and enjoying your time in the water!
Our swimwear is dreamt up and designed in Australia, then brought to life by our amazing production crew in Vietnam. We’re all about being socially responsible, so we work hand-in-hand with our talented team to craft suits that are top-notch in quality and style!
Shipping & Delivery
Once your order is confirmed, we get started processing it right away, so unfortunately we are unable to make changes. If you realise you’ve made a mistake in your order, please email us straight away and we'll see what we can do.
We use Australia Post to post all Domestic packages. According to their guidelines shipping can take up to 7 business days.
International shipping with Australia Post can take up to 14 business days.
DHL usually arrives within 1-4 business days.
Unfortunately once your order has left our warehouse it is completely out of our control and in the hands of the postal system so please be kind to us when you are emailing us about your delayed or lost package.
- Express Australian AU $5.00
Free for orders $100 and over
(5-15 business days) - Standard International AU $10.00
Free for orders $150 and over
(5-15 business days) - Express International AU $14.00
(3-7 business days)
Yes, we offer free shipping for Australian orders over $100.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Returns & Refunds
Yes, we do offer full and partial refunds.
Please click for more information about our Refund policy.
Please note, all items marked FINAL SALE cannot be returned for a refund or exchange.
A refund request can be submitted within 30 days after the purchase is made.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.