Returns

Jayd Simi one piece

RETURN ADDRESS

    Send your item(s) to:
    JAYD Returns Department
    PO BOX 668
    Mermaid Beach QLD 4218
    AUSTRALIA
    • We recommend sending your items to us with tracked postage, so you can follow its homeward journey back to us here in Australia
    • Our refunds process can take up to TWO WEEKS from receiving your returns parcel at our postal address 
    • Please include your original packing slip OR a note including your name and order number
    • We will provide you with a refund when we receive your return item(s)
      • Please note that once we receive your return the refund process may take up to 5 days for funds to be transferred to the card that the original purchase was made
      • Once your refund has been processed, you will receive a refund notification via email 
    • To reorder the correct size or cut, pop online and place another order
    ✂----------- PLEASE take care when opening your parcel with scissors, as we cannot accept returns on swimwear damaged when cutting through the bag! -------✂----  

      WHAT ABOUT EXCHANGES?

        We don't facilitate exchanges, our stock moves fast we just cannot guarantee that the item you're wanting to swap to will still be available by the time your return gets back to our head office for processing.
        • Return swimmers as per return instructions above, you'll be issued a refund
        • Place a new order for your new item(s) 
          • This is the fastest way for you to get your new suit 
          • Your new order will be shipped the next business day
          • This way our stock levels stay right so you can get the togs that you want
         

        WHAT IS YOUR RETURNS POLICY?

        • Item(s) can be returned within 30 days of purchase
        • Item(s) must be unworn, unwashed and free of stains/odours
        • Tags and hygiene liners must be attached and intact **please try on swimmers over underwear**
        • If above requirements are not met, a refund will not be issued and you liable for the cost of the postage to get the item(s) back
        • All items marked FINAL SALE cannot be returned for a refund or exchange.

          IS IT RETURNABLE?

          Item(s) will be refused and mailed back (at your expense) to the shipping address of the original order if returned with:
          • No tag
          • No hygienic liner
          • Signs of item being worn, washed, used, or tried on without underwear
          • Stains and/or odours
          • Is a sale item